Any and all special and custom orders items are non-refundable. Special orders are items that are created at the request of the customer and to the customer's specifications. This includes merchandise not regularly stocked by Union Diamond
This policy excludes Items created via the ring builder option on this website are not considered special orders and the full 30 day return period as defined herein is in full force and effect.
In the event that a customer commissions a special order item that requires diamonds or gemstones from our regular or special order inventory, it is understood and agreed upon that the loose diamonds or gemstones to be used in said custom item will be approved prior to the start of any custom work. Once the diamonds or gemstones are approved by the customer and work on the custom item begins, the thirty day return policy that covers the loose diamonds or gemstones alone will commence from that date.